About the site
HVACServiceBirmingham.com is a referral and advertising website that helps homeowners in the Birmingham, AL region connect by phone with independent HVAC providers. It does not perform HVAC work.
Information collected
Phone calls. There are no forms on the site. Calls to the number shown are handled by a call-tracking and routing service, which may log your phone number, the date, time and length of the call, your general location and the page or advertisement that led to the call. Calls may be recorded or monitored for quality and verification.
Details you share on a call. You may choose to give your name, address and a description of the heating or cooling problem so the call can be connected with a provider.
Website usage. Hosting and analytics tools may collect your IP address, browser and device type, the pages you view, the referring page and campaign details such as UTM parameters. Some of these details are held in your browser's session storage during a visit so a call can be attributed to the page or campaign that led to it.
How information is used
To connect your call with a residential HVAC provider, to understand which pages and advertising lead to calls, to improve the website, to prevent fraud and abuse, and to meet legal obligations. Personal information is not sold for money.
How information is shared
With providers. Details from your call go to the independent provider you are connected with so they can respond. Each provider has its own privacy practices.
With service vendors. Hosting, analytics, advertising measurement and call-tracking vendors process information for the site.
For legal reasons. Information may be disclosed when the law requires it, to protect rights and safety, or as part of a transfer of the website.
Cookies and analytics
The site may use Google Analytics, a web analytics service from Google that uses cookies to measure how visitors use the site, including page views and clicks on call buttons. Google explains its practices at https://policies.google.com/technologies/partner-sites, and the Google Analytics Opt-out Browser Add-on is available at https://tools.google.com/dlpage/gaoptout.
Advertising platforms may use cookies or similar tools to measure whether ads lead to calls. You can block or delete cookies in your browser settings.
Data retention
Information is kept only as long as needed for the purposes above, including resolving disputes, meeting legal requirements and preventing fraud.
Your choices
You can decide not to call, or not to share personal details on a call. Depending on where you live, you may have the right to ask for access to, correction of or deletion of your personal information. Send requests to the contact below.
Children's privacy
The site is meant for adults and does not knowingly collect personal information from children under 13.
Security
Reasonable measures protect information, but no website or internet transmission is completely secure.
Changes to this policy
This policy may be updated from time to time. The effective date above shows when it last changed.
Contact
Privacy questions and requests: [PRIVACY_CONTACT_EMAIL]. This contact handles privacy matters only, not HVAC service requests.